1. OVERVIEW

This Refund & Cancellation Policy explains our policies regarding refunds, cancellations, and rescheduling for all TAYLRV LLC services and products.

Please read this policy carefully before making a purchase. By purchasing any product or service from TAYLRV, you acknowledge and agree to this policy.

This policy applies to:

• Digital products and downloads
• Premium Digital Library subscriptions
• Virtual Professional Organizing services
• Lifestyle Coaching programs
• Consultations and individual sessions

For purposes of this Refund & Cancellation Policy:

• “Digital Products” include all downloadable or access-based digital content such as templates, guides, e-books, labels, worksheets, videos, and any material delivered electronically.
• “Subscription Services” refer to the Premium Digital Library, Maintenance & Habit Coaching plans, and any recurring membership-based service.
• “1:1 Services” refer to virtual organizing sessions, lifestyle coaching sessions, consultations, assessments, and any privately scheduled session delivered live.
• “Client” or “You” refers to the individual purchasing any product or service from TAYLRV LLC.
• “TAYLRV LLC,” “we,” “us,” or “our” refers to TAYLRV LLC, its owners, contractors, employees, and representatives.

2. DIGITAL PRODUCTS – NO REFUNDS

2.1 Policy

ALL DIGITAL PRODUCT SALES ARE FINAL AND NON-REFUNDABLE.

This includes:

• Individual workbooks
• E-books
• Templates (Google Sheets, Notion, Canva)
• Label collections
• Checklists and guides
• Any other digital downloads

2.2 Why No Refunds?

Digital products are delivered instantly upon purchase and cannot be “returned” once accessed. This is standard practice in the digital products industry.

When you purchase a digital product:

• You receive immediate access to download or view the content
• Files can be saved to your devices permanently
• Content cannot be “un-accessed” or retrieved
• This makes refunds impractical and subject to abuse

2.3 Before You Purchase

Please ensure you:

• Read the product description carefully
• Review any preview images or sample pages
• Understand what is included in the product
• Confirm you have the necessary software/accounts (PDF reader, Google account, Notion, Canva, etc.)
• Check that the product meets your needs

If you have questions before purchasing:

• Email us at support@taylrv.com
• We’re happy to provide additional information
• Ask about product details, format, or compatibility

2.4 Technical Issues

Technical issues preventing download or access:

If you experience technical difficulties that prevent you from accessing your purchased digital product:

• Contact us immediately at support@taylrv.com
• Provide your order number and details of the issue
• We will troubleshoot and assist with accessing your purchase
• We will provide alternative delivery methods if needed

We do NOT provide refunds for:

• Lack of compatible software or accounts
• Internet connection issues on your end
• Device compatibility issues
• User error or misunderstanding of product features
• Change of mind after accessing the product
• Not reading the product description before purchasing

2.5 Exceptions

Refunds for digital products may be issued ONLY in the following rare circumstances, at our sole discretion:

Duplicate Charge:

• If you were accidentally charged twice for the same product
• Must be reported within 7 days of purchase
• Refund will be issued for the duplicate charge only

Payment Processing Error:

• If a technical error resulted in charge without product delivery
• Must be reported within 7 days of charge
• We will first attempt to provide access to the product

Unauthorized Purchase:

• If your payment method was used without your authorization
• Must be reported immediately
• May require verification and fraud investigation

Product Completely Inaccessible:

• If we are unable to provide access after reasonable troubleshooting attempts
• Must be documented technical issue on our end
• We will first attempt all possible solutions before considering refund

To request an exception:

• Email support@taylrv.com within 7 days of purchase
• Subject line: “Refund Request – [Order Number]”
• Include: Order number, detailed explanation, and any supporting documentation
• All requests are evaluated case-by-case
• Response within 5 business days

2.6 Refund Exception Processing Timeline

If you qualify for a refund exception under Section 2.5:

• Refunds are typically processed within 7–10 business days after approval.
• Refunds are issued to the original payment method only.
• Processing time may vary depending on your bank or card provider.
• You will receive written confirmation of your refund via email

If the original payment method is unavailable, store credit may be issued at our discretion.

2.7 Gift Purchases

Digital products or services purchased as a gift are subject to the same no-refund policy outlined in this document. If a digital product is purchased for another person:

• Access will be provided to the recipient after purchase.
• Refunds will not be issued to either the purchaser or the recipient.
• If the recipient experiences technical issues, troubleshooting will be offered under Section 2.4.

Gifted sessions or coaching packages follow all policies in Section 4.

2.8 Non-Transferability

All digital products and licenses purchased from TAYLRV LLC are for personal, non-commercial use only. You may not:

• Share, resell, redistribute, or transfer purchased file
• Upload digital products to shared drives or public folders
• Use digital content for client work unless expressly permitted

Violation of digital product licensing may result in permanent account termination and legal action.

3. PREMIUM DIGITAL LIBRARY SUBSCRIPTION

3.1 Subscription Cancellation

You may cancel your Premium Digital Library subscription at any time.

How to Cancel:

Option 1: Self-Service (Recommended)

• Log into your account
• Go to “Account Settings” or “Subscription Management”
• Click “Cancel Subscription”
• Follow the prompts to confirm cancellation

Option 2: Email Request

• Email support@taylrv.com
• Subject line: “Cancel Subscription”
• Include: Name and email address associated with account
• We will process your cancellation within 2 business days

Cancellation Deadline:

• Cancel BEFORE your next billing date to avoid being charged
• Cancellations take effect at the end of your current billing period
• Example: If you cancel on January 10th and your billing date is January 15th, you will be charged on January 15th and your access will end on February 15th

3.2 Effect of Cancellation

When you cancel:

• Your subscription remains active until the end of your current paid period
• You continue to have full access to all Premium Digital Library content until subscription expires
• You will NOT be charged for the next billing period
• Access to the Premium Digital Library ends when your paid period expires
• You lose ability to access content within the member portal

Downloaded Files:

• Any files you downloaded to your personal devices during your active subscription may be retained for personal use only
• You must not share, distribute, or use downloaded files for commercial purposes
• Personal use license remains in effect (see our Digital Products Terms of Service)

3.3 No Refunds for Subscription Fees

NO REFUNDS OR CREDITS FOR PARTIAL SUBSCRIPTION PERIODS.

If you cancel your subscription:

• You will NOT receive a refund for the current billing period
• You will NOT receive a prorated refund for unused time
• Your subscription remains active through the end of the paid period

Examples:

• Monthly subscription: If you cancel on day 10 of a 30-day period, you will not receive a refund for the remaining 20 days
• Annual subscription: If you cancel after 6 months, you will not receive a refund for the remaining 6 months

Why no refunds:

• You had full access to all content during the time you were subscribed
• Digital content was available for download and use
• This policy is clearly stated at the time of subscription signup
• This is standard practice for subscription-based digital services

3.4 Pausing Your Subscription

We do not offer subscription pausing.

If you need to take a break:

• Cancel your subscription before your next billing date
• You can resubscribe at any time by signing up again
• You will regain access to all current Premium Digital Library content
• Note: Pricing may change between cancellation and reactivation

3.5 Subscription Changes

Upgrading from Monthly to Annual:

• You may upgrade at any time
• You will be credited for the remaining time on your monthly subscription
• Annual charge will be reduced by the credit amount

Downgrading from Annual to Monthly:

• Downgrade takes effect at the end of your annual period
• No refund for unused portion of annual subscription
• You will be billed monthly starting after your annual period ends

3.6 Failed Payments

If your payment method fails:

• Your subscription will be automatically cancelled after 3 failed payment attempts (over 7 days)
• You will receive email notifications of failed payments
• You are responsible for updating your payment information
• No refunds will be issued for interrupted access due to failed payments

4. 1:1 VIRTUAL ORGANIZING & LIFESTYLE COACHING SERVICES

4.1 No Refunds Policy

ALL PAYMENTS FOR CONSULTATIONS AND SESSIONS ARE NON-REFUNDABLE.

This includes:

• Initial $75 consultations
• Virtual Decluttering Sessions (all packages)
• Space Assessment & Organization Strategy
• Lifestyle Coaching programs (all tiers)
• Maintenance & Habit Coaching sessions
• Any other 1:1 services

Once booked and paid, all fees are non-refundable, regardless of:

• Whether you attend the session
• Whether you cancel or reschedule
• Your satisfaction with the service
• Changes in your circumstances

4.2 Rescheduling Policy

You may reschedule sessions with 24-hour advance notice.

24-Hour Advance Notice Required:

• Rescheduling requests must be made at least 24 hours before your scheduled session
• Example: For a session on Friday at 2:00 PM, you must request to reschedule by Thursday at 2:00 PM

How to Reschedule:

Option 1: HoneyBook (If applicable)

• Log into your HoneyBook client portal
• Request a reschedule
• I will confirm the new date/time

Option 2: Email

• Email support@taylrv.com
• Subject line: “Reschedule Request – [Your Name] – [Original Date/Time]”
• Include: Preferred new date/time options
• I will respond within 24 hours with confirmation

Rescheduling Limitations:

• Rescheduled sessions must be completed within 30 days of original booking
• You may reschedule each session ONE time only
• Additional reschedule requests may be denied at my discretion
• If you fail to attend the rescheduled session, it will be forfeited (see Section 4.3)

4.3 Late Cancellations and No-Shows

Less than 24 hours’ notice OR no-shows = Session forfeited with no refund or credit.

Late Cancellation (Less than 24 hours):

• If you cancel with less than 24 hours’ notice, you forfeit the session fee
• No refund will be issued
• No credit will be provided
• No rescheduling option available

No-Show:

• If you fail to attend your scheduled session without prior notice, you forfeit the session fee
• No refund will be issued
• No credit will be provided
• I will wait 10 minutes past the scheduled start time before marking you as a no-show

Emergency Exceptions:

• True emergencies (medical emergency, family emergency, etc.) may be considered on a case-by-case basis
• Contact me as soon as possible
• Provide documentation if requested
• Exception is at my sole discretion

4.4 Late Arrivals

Arriving late to your session:

• If you arrive more than 10 minutes late, your session may be forfeited or shortened at my discretion
• Sessions will not be extended due to late arrival
• No refunds or credits for shortened sessions due to late arrival
• Arriving 10+ minutes late counts as a no-show for package sessions

Your Responsibility:

• Test your Google Meet connection 24 hours before your session
• Ensure you have a stable internet connection
• Log in 5 minutes early to troubleshoot any technical issues
• Have backup internet access plan if possible

4.5 Technical Issues During Sessions

Customer Technical Issues:

• If YOU experience technical difficulties during a session (internet outage, device issues, etc.), the session time will NOT be extended
• No refund or credit will be issued
• We will make reasonable attempts to reconnect, but session ends at scheduled time
• You are responsible for having stable internet and working equipment

TAYLRV Technical Issues:

• If I experience technical difficulties on my end that prevent the session from occurring, I will:
• Reschedule your session at no additional cost
• Extend the session to make up lost time, OR
• Provide a credit for the affected session time
• This applies only to issues clearly on my end (my internet, my equipment, etc.)

4.6 Session Package Terms

For multi-session packages (Virtual Decluttering, Lifestyle Coaching):

Expiration:

• Packages must be completed within 6 months of purchase date
• Sessions not completed within 6 months expire with no refund or credit
• Extensions may be granted in exceptional circumstances at my discretion

Non-Transferable:

• Sessions are non-transferable to another person
• Sessions cannot be gifted or resold
• Sessions are for the purchaser’s use only

Package Cancellation:

• If you decide not to complete a package, remaining sessions are forfeited
• No refunds for unused sessions in a package
• Partial packages cannot be transferred to another service

4.7 Consultation Credits

Initial $75 consultations are credited toward services when you book:

• The $75 consultation fee is fully credited to any service you book
• Credit must be used within 30 days of consultation
• Credit is non-refundable if you decide not to book a service
• Credit cannot be redeemed for cash

Example:

• You pay $75 for a consultation
• You book the Core Package ($377)
• You pay $302 ($377 – $75 credit)

5. MAINTENANCE & HABIT COACHING SUBSCRIPTION

5.1 Cancellation

You may cancel your Maintenance & Habit Coaching subscription at any time.

How to Cancel:

• Email support@taylrv.com with “Cancel Maintenance Subscription” in subject line
• Include your name and confirm cancellation request
• Cancellation takes effect at the end of your current billing month

Note: Maintenance subscriptions are only available after completing Virtual Decluttering Sessions or Space Assessment services.

5.2 No Refunds

No refunds for the current billing period.

• If you cancel mid-month, you will not receive a refund for the remaining days
• Your access continues until the end of the paid period
• Future sessions scheduled after cancellation may be forfeited

Monthly Sessions:

• Two 30-minute sessions per month are included
• If you cancel before using both sessions, unused sessions are forfeited
• No refunds or credits for unused sessions

5.3 Quarterly Plan

If you paid for the Quarterly Growth Plan ($347 for 3 months):

• You may cancel at any time
• No refund for unused months
• Access continues through the end of your 3-month period
• If you cancel after 1 month, you will not receive a refund for months 2 and 3

6. SATISFACTION GUARANTEE – WHAT WE OFFER INSTEAD

While we do not offer refunds, we are committed to your satisfaction.

6.1 Our Commitment

If you’re not satisfied with a service:

• Contact me at support@taylrv.com
• Explain your concerns
• I will work with you to address the issue

Possible resolutions (at my discretion):

• Additional guidance or support session
• Modified approach for future sessions
• Access to supplementary resources
• One-on-one troubleshooting

6.2 Quality Assurance

I stand behind the quality of my services:

• 9+ years of professional organizing experience
• Master’s degree in Business Administration
• Proven track record (see our 5-star Google reviews)
• Personalized approach tailored to your needs

If you experience an issue:

• Communicate with me during or immediately after the session
• I am responsive to feedback and adjust my approach accordingly
• Most issues can be resolved through open communication

6.3 Promotional Discounts and Credits

If you purchased a service or product using a promotional discount, sale, coupon, or limited-time offer:

• The discounted price is final.
• Promotional discounts cannot be retroactively applied.
• Store credits, coupon codes, or promotional offers cannot be exchanged for cash or refunds.
• If a refund exception is granted, it will be calculated based on the amount actually paid, not the original price.

6.4 Third-Party Payment Processors

Payments for TAYLRV LLC products and services may be processed through third-party platforms such as:

• Stripe
• PayPal
• HoneyBook

These providers may have their own policies regarding transaction disputes, holds, or processing times. TAYLRV LLC is not responsible for delays or actions taken by a third-party processor.

Any fees charged by third-party payment platforms are non-refundable and outside of our control.

7. CHARGEBACKS AND PAYMENT DISPUTES

7.1 Contact Us First

Before filing a chargeback or payment dispute:

• Contact us at support@taylrv.com
• Explain the issue
• Give us an opportunity to resolve the matter
• Most billing issues can be resolved quickly and amicably

7.2 Chargeback Consequences

If you file a chargeback or payment dispute without contacting us first:

• Your access to all TAYLRV services and products will be immediately suspended
• You may be banned from future purchases
• We may pursue recovery of funds, costs, and legal fees
• False or fraudulent chargebacks may be reported to credit bureaus and fraud prevention authorities

Legitimate disputes:

• If you have a legitimate billing dispute (duplicate charge, unauthorized transaction), we will work with you to resolve it
• Provide documentation and details
• We will investigate and respond within 5 business days

8. SPECIAL CIRCUMSTANCES

8.1 Service Discontinuation

If TAYLRV discontinues a service:

• Existing customers who have purchased but not yet received service will be offered:
  • Completion of purchased services, OR
  • Full refund, OR
  • Credit toward alternative services
• Reasonable advance notice will be provided when possible

8.2 Force Majeure

In the event of circumstances beyond our control:

• Natural disasters
• Pandemics or public health emergencies
• War or civil unrest
• Government restrictions
• Internet or infrastructure outage

We will:

• Make reasonable efforts to reschedule services
• Provide alternative solutions when possible
• Extend deadlines for package completion
• No refunds will be issued for delays due to force majeure events

8.3 Currency & Taxes

All prices listed on our website are in U.S. Dollars (USD) unless otherwise stated. You are responsible for:

• Currency conversion fees
• International transaction fees
• Any applicable sales tax, VAT, or digital services tax depending on your location

Taxes will be calculated at checkout where required by law.

9. MODIFICATIONS TO THIS POLICY

9.1 Changes

We reserve the right to modify this Refund & Cancellation Policy at any time.

When changes are made:

• Updated policy will be posted on our website
• “Last Updated” date will be changed
• Changes apply to future purchases only
• Existing purchases are governed by the policy in effect at time of purchase

9.2 Notification

For significant changes:

• Email notification to active subscribers and clients
• Prominent notice on website
• Advance notice when possible

10. CONTACT INFORMATION

10.1 Questions About This Policy

For questions or concerns about refunds and cancellations:

• TAYLRV LLC
• Email: support@taylrv.com
• Subject Line: “Refund/Cancellation Question”

We will respond within:

• 2 business days for general inquiries
• 5 business days for refund exception requests
• 24 hours for urgent rescheduling needs

10.2 Dispute Resolution

If you disagree with our refund decision:

• Email support@taylrv.com with “Dispute” in subject line
• Provide detailed explanation and any supporting documentation
• We will review and respond within 5 business days
• Final decisions are made at the sole discretion of TAYLRV LLC

Legal disputes:

• Subject to arbitration as outlined in our Terms and Conditions
• Governed by the laws of the State of New York

11. ACKNOWLEDGMENT

BY PURCHASING ANY TAYLRV PRODUCT OR SERVICE, YOU ACKNOWLEDGE THAT:

• You have read and understood this Refund & Cancellation Policy
• You agree to the no-refund policy for digital products
• You agree to the no-refund policy for consultations and sessions
• You understand the 24-hour rescheduling requirement
• You understand that subscriptions do not provide refunds for unused time
• You accept that all sales are final unless an exception is granted at TAYLRV’s sole discretion

IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT MAKE A PURCHASE.

12. SEVERABILITY

If any provision of this Refund & Cancellation Policy is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Any invalid or unenforceable portion will be modified to the minimum extent necessary to make it enforceable.

13. ENTIRE AGREEMENT

This Refund & Cancellation Policy, together with our Terms & Conditions, Digital Products Terms, and Privacy Policy, constitutes the entire agreement between you and TAYLRV LLC regarding refunds and cancellations. It supersedes any prior understandings, representations, or communications.

QUICK REFERENCE SUMMARY

Digital Products:

❌ No refunds – all sales final
✅ Technical support provided for access issues
✅ Contact us before purchasing if you have questions

Subscriptions:

✅ Cancel anytime
❌ No refunds for unused time
✅ Access continues through end of paid period

1:1 Services:

❌ No refunds for consultations or sessions
✅ Reschedule with 24-hour notice
❌ Less than 24 hours or no-show = forfeited
✅ Sessions must be completed within 6 months

Need to Cancel or Reschedule?

📧 Email: support@taylrv.com
⏰ At least 24 hours in advance
📞 We respond within 24 hours

Questions?

Contact support@taylrv.com – we’re here to help!

Thank you for understanding our policies. They allow us to provide high-quality services and digital products at affordable prices.