1. INTRODUCTION

TAYLRV LLC (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products or services, or interact with us.

Please read this Privacy Policy carefully. By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Website or services.

1.1 Who We Are
TAYLRV LLC

Based in: New York City, New York, United States
Email: support@taylrv.com

We are a professional organizing and lifestyle coaching business offering virtual services and digital products to clients in the United States and internationally, including the European Union.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Website and services.

You are never required to provide optional information, and you may decline to provide any information that makes you uncomfortable.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 To Provide and Improve Services

• Process and fulfill your orders and subscriptions
• Deliver digital products and subscription content
• Schedule and conduct virtual organizing and coaching sessions
• Provide customer support and respond to inquiries
• Send order confirmations, receipts, and important service updates
• Improve our Website, products, and services
• Develop new products and features

3.2 To Communicate With You

• Send subscription renewal reminders
• Notify you of new content in your Premium Digital Library
• Respond to your questions and support requests
• Send administrative messages and service updates
• Request feedback and reviews
• Provide information about your account

3.3 For Marketing (With Your Consent)

• Send newsletters and organizing tips (if you subscribe)
• Promote new products, services, and offers
• Share educational content and resources
• Announce special promotions and discounts

You can opt out of marketing communications at any time by clicking “unsubscribe” in any marketing email or contacting us at support@taylrv.com.

We comply with all applicable email marketing laws, including the U.S. CAN-SPAM Act, Canada’s Anti-Spam Legislation (CASL), and the EU’s General Data Protection Regulation (GDPR). By subscribing to our newsletter or opting in to marketing communications, you provide explicit consent to receive emails from us. You may withdraw your consent at any time by clicking “unsubscribe” in any email or by contacting us at support@taylrv.com.

3.4 To Process Payments

• Verify payment information
• Process transactions
• Prevent fraud and unauthorized charges
• Issue refunds (when applicable under our policies)
• Maintain transaction records for accounting and tax purposes

3.5 For Legal and Security Purposes

• Comply with legal obligations and government requests
• Enforce our Terms and Conditions and other policies
• Protect against fraud, abuse, and security threats
• Defend our legal rights and interests
• Investigate and prevent prohibited or illegal activities

3.6 For Analytics and Research

• Understand how users interact with our Website
• Analyze trends and user behavior
• Measure the effectiveness of our marketing campaigns
• Conduct market research
• Improve user experience

3.7 With Your Consent

• Any other purpose for which you provide specific consent

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf:

Payment Processors:

• Stripe, PayPal, or other payment gateways
• To process transactions securely

Email Service Providers:

• Mailchimp, ConvertKit, or similar platforms
• To send emails and manage subscriptions

Website Hosting:

• Web hosting companies
• To host our Website and store data

Analytics Providers:

• Google Analytics
• To analyze website traffic and usage

Customer Support Tools:

• Help desk software
• To manage support requests

Digital Product Delivery:

• Gumroad, Teachable, Kajabi, or similar platforms
• To deliver and manage access to digital products

Video Conferencing:

• Google Meet
• To conduct virtual organizing and coaching sessions

These service providers:

• Are contractually obligated to protect your information
• May only use your information to provide services to us
• Are not permitted to use your information for their own purposes

4.1.1 Payment Information Security

We use third-party, PCI-DSS compliant payment processors to handle all payment transactions. Your full credit card number or financial information is never stored on our servers. All payment information is transmitted securely using industry-standard encryption protocols and processed directly by our payment partners (such as Stripe, HoneyBook, or PayPal). These processors may store your billing and transaction information solely for the purpose of completing your purchase, managing recurring payments, or processing refunds.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or subpoenas
• Government or law enforcement requests
• Legal processes
• Protection of our rights, property, or safety
• Protection of the rights, property, or safety of others
• Investigation of fraud or security issues

4.3 Business Transfers

If TAYLRV LLC is involved in a merger, acquisition, sale of assets, or bankruptcy:

• Your information may be transferred to the acquiring entity
• You will be notified via email and/or prominent notice on our Website
• The new entity will be bound by this Privacy Policy

4.4 With Your Consent

• We may share your information for any other purpose with your explicit consent.

4.5 Aggregated or Anonymized InformationConsent

We may share aggregated or de-identified information that cannot reasonably be used to identify you:

• Statistical data about Website usage
• Industry research and trends
• Performance metrics

5. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information.

5.1 Rights for All Users

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Objection: Object to our processing of your personal information
Portability: Request a copy of your information in a portable format
Withdraw Consent: Withdraw consent for marketing communications or optional data processing
To exercise these rights: Email us at support@taylrv.com with your request. We will respond within 30 days.

5.1.1 Verification of Identity for All Requests

To protect your privacy, we verify your identity before processing any access, correction, deletion, or portability requests. Verification may include confirming your email address, account details, recent transaction history, or other relevant information. If we cannot verify your identity, we may be unable to fulfill your request for security reasons.

5.2 GDPR Rights (European Union/EEA Residents)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

Right to Access:

• Confirm whether we process your personal data
• Obtain a copy of your personal data
• Receive information about how we use your data

Right to Rectification:

• Correct inaccurate or incomplete personal data

Right to Erasure (“Right to be Forgotten”):

• Request deletion of your personal data when:
  • No longer necessary for the purposes collected
  • You withdraw consent
  • You object to processing
  • Data was unlawfully processed
  • Required by legal obligation

Right to Restriction of Processing:

• Limit how we use your data in certain circumstances

Right to Data Portability:

• Receive your data in a structured, commonly used, machine-readable format
• Transmit your data to another controller

Right to Object:

• Object to processing based on legitimate interests
• Object to direct marketing (including profiling)

Right to Lodge a Complaint:

• File a complaint with your local data protection authority

Automated Decision-Making:

• Right not to be subject to automated decision-making, including profiling (we do not currently use automated decision-making)

Legal Basis for Processing (GDPR): We process your personal data based on:

• Consent: You have given clear consent for specific purposes
• Contract: Processing is necessary to fulfill our contract with you
• Legal Obligation: Processing is required by law
• Legitimate Interests: Processing is necessary for our legitimate business interests (which do not override your rights)

Lawful Basis for Processing Your Data (GDPR)

To comply with GDPR, we rely on the following lawful bases depending on the type of information and purpose of processing:

To exercise your GDPR rights: Email support@taylrv.com with “GDPR Request” in the subject line. We will respond within one month.
Data Protection Officer: For GDPR-related inquiries, contact support@taylrv.com

5.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Right to Know:

• Categories of personal information collected
• Categories of sources from which information is collected
• Business or commercial purpose for collecting information
• Categories of third parties with whom we share information
• Specific pieces of personal information collected about you

Right to Delete:

• Request deletion of personal information we collected from you (subject to exceptions)

Right to Opt-Out:

• Opt out of the “sale” of personal information (we do not sell personal information)

Right to Non-Discrimination:

• You will not receive discriminatory treatment for exercising your CCPA rights

Authorized Agent:

• You may designate an authorized agent to make requests on your behalf

To exercise your CCPA rights:

• Email: support@taylrv.com with “CCPA Request” in the subject line
• Include: Your name, email address, and specific request
• We will verify your identity before processing requests
• We will respond within 45 days

Verification Process: We may ask you to provide information to verify your identity, such as:

• Email address on file
• Recent transaction details
• Account information

We do NOT:

• Sell personal information
• Discriminate against users who exercise CCPA rights

6. DATA RETENTION

6.1 How Long We Keep Your Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Information:

• Retained while your account is active
• Deleted upon account closure (unless we have legal obligation to retain)

Transaction Records:

• Retained for 7 years for accounting, tax, and legal compliance purposes

Marketing Preferences:

• Retained until you unsubscribe

Support Communications:

• Retained for 2 years for quality assurance and dispute resolution

Website Analytics:

• Aggregated data retained indefinitely
• Individual user data retained for 26 months (Google Analytics default)

Deleted Account Data:

• May be retained in backup systems for up to 90 days
• Permanently deleted from all systems within 90 days of deletion request

6.2 Data Deletion Requests Identity for All Requests

To request deletion of your personal information:

• Email support@taylrv.com with “Delete My Data” in the subject line
• We will process your request within 30 days (or as required by applicable law)
• Some information may be retained as required by law or for legitimate business purposes

Exceptions to Deletion: We may retain certain information if required to:

• Complete transactions or provide requested services
• Detect and prevent fraud or security incidents
• Comply with legal obligations
• Exercise or defend legal claims

6.3 Photos, Videos, and Session Notes

During virtual organizing and lifestyle coaching services, you may choose to provide photos, videos, or other visual materials to assist with space assessments or habit evaluations. You may also provide personal information during coaching sessions that we record in session notes.

We handle this information as follows:

• Storage: Files and notes are stored securely in encrypted systems such as Google Workspace or HoneyBook.
• Retention: Visual materials and session notes are retained for up to 24 months unless you request earlier deletion.
• Deletion: You may request deletion of your photos or notes at any time by contacting support@taylrv.com. We will delete these materials within 30 days unless required for legitimate business or legal purposes.
• Marketing Use: Photos or testimonials will never be used for marketing without your explicit, written consent.

7. DATA SECURITY

7.1 How We Protect Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

Security Measures Include:

• Encryption of data in transit (SSL/TLS)
• Secure password storage (hashed and salted)
• Regular security assessments
• Access controls and authentication
• Secure data storage with reputable hosting providers
• Employee training on data protection
• Incident response procedures

Payment Security:

• We use PCI-compliant payment processors (Stripe, PayPal)
• We do not store complete credit card information on our servers
• Payment information is encrypted during transmission

7.2 Your Responsibility

You are responsible for:

• Keeping your account password secure
• Not sharing your login credentials
• Using strong, unique passwords
• Logging out of your account on shared devices
• Notifying us immediately of any unauthorized access

7.3 Data Breaches

In the event of a data breach:

• We will investigate promptly
• We will notify affected users as required by law
• We will take steps to mitigate harm
• We will report to regulatory authorities as required

To report a security concern: Email support@taylrv.com with “Security Issue” in the subject line.

7.4 Limitations

No system is 100% secure. While we implement industry-standard security measures

• We cannot guarantee absolute security
• Transmission of information over the internet carries inherent risks
• You use our services at your own risk
• We are not liable for security breaches beyond our reasonable control

7.5 Data Protection Impact Assessments (GDPR)

For processing activities that may present a heightened risk to individual privacy—such as storing client photos or handling sensitive personal information—we conduct internal Data Protection Impact Assessments (DPIAs) when required by GDPR. These assessments help us evaluate risks, improve safeguards, and maintain compliance with EU data protection standards.

8. INTERNATIONAL DATA TRANSFERS

8.1 Transfer of Data

TAYLRV LLC is based in the United States. If you are accessing our Website or services from outside the United States:

• Your information will be transferred to and processed in the United States
• U.S. data protection laws may differ from those in your country
• By using our services, you consent to the transfer of your information to the United States

8.2 GDPR Safeguards for EU Data Transfers

For users in the European Union:

• We rely on Standard Contractual Clauses (SCCs) approved by the European Commission
• We implement appropriate safeguards to protect your data during transfer
• We ensure third-party service providers comply with GDPR requirements

8.3 International Operations

Please note:

• TAYLRV LLC may expand operations to France and other countries in the future
• This Privacy Policy will be updated to reflect any changes in data processing locations
• We will comply with all applicable data protection laws in countries where we operate

8.4 Data Storage Locations

Your personal information may be stored or processed in the United States and other locations where our third-party service providers maintain servers. These may include:

• HoneyBook (U.S.) – client management, scheduling, invoicing
• Hostinger or similar provider – website hosting
• Google Workspace (U.S. & international) – file storage, email
• Mailchimp (U.S.) – newsletters and email marketing
• Stripe/PayPal/HoneyBook – secure payment processing
• Analytics tools (Google Analytics) – website usage data

All third-party service providers are contractually required to maintain security standards consistent with applicable privacy laws.

8.5 Future International Operations

TAYLRV LLC may expand operations to additional countries, including France and elsewhere within the European Union. When such changes occur, we will update this Privacy Policy to reflect new data processing locations and ensure continued compliance with GDPR and other applicable laws. Any international transfers of EU personal data will continue to rely on Standard Contractual Clauses (SCCs) or other approved legal mechanisms.

9. COOKIES AND TRACKING TECHNOLOGIES

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your experience.

9.2 Types of Cookies We Use

Essential Cookies (Required):

• Enable basic website functionality
• Remember your login status
• Maintain your shopping cart
• Ensure security
• Cannot be disabled

Analytics Cookies:

• Google Analytics
• Track website usage and performance
• Help us improve our services
• Can be disabled (see Section 9.4)

Functional Cookies:

• Remember your preferences
• Personalize your experience
• Store language and region settings
• Can be disabled (may affect functionality)

Marketing Cookies (Optional):

• Track your interests for targeted advertising
• Measure effectiveness of marketing campaigns
• Only used with your consent
• Can be disabled

9.3 Third-Party Cookies

Our Website may include cookies from third parties:

• Google Analytics (analytics)
• Facebook Pixel (marketing, if used)
• Payment processors (transaction processing)
• Social media platforms (social sharing features)

These third parties have their own privacy policies governing their use of cookies.

Some of these third parties may use tracking technologies to collect information about your browsing activities across different websites and online services. This information may be used to deliver targeted advertising, measure marketing effectiveness, and personalize your experience. You can opt out of many third-party tracking tools through the links provided in Section 9.4.

9.4 Managing Cookies

You can control cookies through:

Browser Settings:

• Most browsers allow you to refuse or accept cookies
• You can delete cookies already stored on your device
• Instructions vary by browser (see your browser’s help section)

Opt-Out Tools:

• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
• Network Advertising Initiative: http://www.networkadvertising.org/choices/
• Digital Advertising Alliance: http://www.aboutads.info/choices/

Note: Disabling cookies may affect your ability to use certain features of our Website.

9.5 Do Not Track

Some browsers include a “Do Not Track” (DNT) feature. Currently, there is no industry standard for responding to DNT signals. Our Website does not respond to DNT signals at this time.

9.6 Cookie Consent Banner (GDPR/EEA Only)

For visitors located in the European Union or European Economic Area, our Website displays a Cookie Consent Banner that allows you to accept or reject non-essential cookies, including analytics and marketing cookies. Essential cookies required for Website functionality cannot be disabled. You may update your cookie preferences at any time by accessing the cookie settings link in the Website footer.

10. CHILDREN’S PRIVACY

10.1 Age Restriction

Our Website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18:

• We will delete that information promptly
• We will terminate any related accounts
• We will not use or disclose the information

10.2 Parental Notice

If you are a parent or guardian and believe your child has provided us with personal information:

• Contact us immediately at support@taylrv.com
• Provide details so we can locate and delete the information
• We will take prompt action to remove the information

11.1 THIRD-PARTY WEBSITES AND SERVICES

11.1 Links to Other Websites

Our Website may contain links to third-party websites, including:

• Social media platforms (Facebook, Instagram, YouTube)
• Product recommendations and affiliate links
• Partner websites
• Educational resources

We are not responsible for:

• The privacy practices of third-party websites
• The content of third-party websites
• Actions taken by third-party websites

Before providing information to third-party websites

• Review their privacy policies
• Understand how they collect and use your information
• Use at your own discretion

11.2 Third-Party Services We Use

Google Meet:

• Used for virtual organizing and coaching sessions
• Subject to Google’s Privacy Policy
• https://policies.google.com/privacy

Google Drive/Sheets:

• Used for templates and file sharing
• Subject to Google’s Privacy Policy

Notion:

• Used for interactive templates
• Subject to Notion’s Privacy Policy
• https://www.notion.so/Privacy-Policy

Canva:

• Used for editable templates
• Subject to Canva’s Privacy Policy
• https://www.canva.com/policies/privacy-policy/

Payment Processors (Stripe, PayPal, HoneyBook):

• Subject to their respective privacy policies
• We do not control their data practices

HoneyBook:

• Used for payment processing, invoicing, and contract management for 1:1 sessions
• Subject to HoneyBook’s Privacy Policy
• https://www.honeybook.com/privacy

Email Service Providers:

• Subject to their privacy policies
• Used for newsletters and communications

QUICK REFERENCE SUMMARY

What Information We Collect:

• Contact details (name, email, phone)
• Payment information
• Usage data and cookies
• Service-related information

How We Use It:

• Provide and improve services
• Process payments
• Send updates and marketing (with consent)
• Analytics and research

Your Rights:

• Access your information
• Correct inaccurate data
• Request deletion
• Opt out of marketing
• GDPR rights (EU residents)
• CCPA rights (California residents)

Data Security:

• Industry-standard encryption
• Secure payment processing
• Regular security assessments
• You are responsible for password security

Contact for Privacy Concerns:

• Email: support@taylrv.com
• We respond within 30 days

Cookies:

• Essential, analytics, and marketing cookies
• You can manage via browser settings
• Opt-out tools available